Contact and support
- Do it on
- Time needed
- A reply within 24–48 working hours
- Before you start
- A screenshot of what you are seeing
- When you finish
- Support can act on your first email
Email: contact@i-catholic.org Working hours: Monday – Friday
Include these details
Missing details are the usual reason a support request drags on. In your email, please say:
- Parish name — if the problem concerns one particular parish
- What you were doing when it went wrong, e.g. “tapping Update Church gave an error”
- A screenshot of the error — the single most useful thing
- Device: iPhone, Android, or a computer
- The account email you are signed in with
Things that normally need support
| Task | Why support has to do it |
|---|---|
| Adding a new parish to the system | Only the system administrators can add one |
| A parish that needs several Sunday mass times | The system currently accepts one time slot per day |
| Administrator rights pending for too long | The administrators need to review the request |
| Merging two duplicate records for the same person | This cannot be done from the Dashboard |
| Reporting a bug or suggesting a feature | It gets logged for a later release |
Try this before emailing
Most snags already have an answer in the documentation:
- Class management FAQ
- Never used the app? Start here
- Every guide has a Something went wrong? block at the end
The email that gets help fastest
One sentence on what you were trying to do, one sentence on what happened instead, plus a screenshot. That is enough.